Collaboration-as-a-Service

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Collaboration as a Service (commonly abbreviated CaaS; the CaaS acronym is shared with the slightly different concept of Communications-as-a-Service) is any technology or suite of technologies aimed at providing productive and cost effective ways to regularly bring together a geographically distributed talent pool.[1]

In simple terms, this means good CaaS solutions should combine best-of-breed existing technologies to enable communication between geographically dispersed individuals at an on-demand and interactive level not possible by (for example) using a single software tool, or multiple software tools separately. CaaS aims to connect software tools to ensure their most productive shared usage within a given domain.


Focus

The focus of CaaS is on the on-demand provisioning of specific Web Application features, typically around communication (Chat, Telemetry, Telephony, Videoconference, less specific services such as SNS, CMS or Aggregation; or even more specific services such as LBS, Biometrics or personalized Recommendation). This provisioning is designed to take place within a specific Server/OS combination within a specific set of supporting applications/library configurations across Server instances, nodes and clusters of nodes; in such as manner that the services scale to reflect and support the demand on the communication-focused Web Applications at any point in time.


Business Model

CaaS is most commonly offered as an enterprise-grade subscription based service that can provide your organization with reliable and secure on-demand collaboration solutions -- all at a predictable and affordable price.


ChatOps

ChatOps is a collaborative, conversation-centric way of working that brings people, discussions, bots, tools and files together in one central location: the workplace messaging app.

[2] [3] [4] [5] [6] [7] [8] [9]





Tools

Teams

[17]

[18] [19] [20] [21] [22]

[29]

Slack

[30] [31] [32] [33] [34] [35] [36] [37] [38] [39] [40] [41] [42] [43]

Stride

On Sept. 7th, 2017[44] it was announced[45] that Atlassian's long-time flagship IM/chat collaboration tool known as HipChat would be getting phased out in favor of a new tool called Stride.

[51] [52] [53]

HipChat

[58]

[59] [60] [61] [62] [63]

Confluence

[67] [68] [69] [70] [71] [72] [73]

SharePoint

[78] [79] [80] [81]


Resources


Tutorials


External Links

References

  1. Collaboration as a Service Gains Momentum: http://business-technology-roundtable.blogspot.com/2009/04/collaboration-as-service-gains-momentum.html
  2. 27 ChatOps resources to inspire tech team building: https://techbeacon.com/27-chatops-resources-inspire-tech-team-building
  3. ChatOps --Everything about deployments right inside your chat: http://blog.flowdock.com/2014/11/11/chatops-devops-with-hubot/
  4. ChatOps @ GitHub: https://speakerdeck.com/jnewland/chatops-at-github
  5. To Boost DevOps, Try ChatOps: https://blog.newrelic.com/2015/08/18/chatops/
  6. Help your teams communicate and collaborate better: https://www.pagerduty.com/blog/what-is-chatops/
  7. Reddit -- ChatOps: https://www.reddit.com/r/chatops/
  8. How ChatOps can revolutionize your business: https://www.infoworld.com/article/3062703/devops/how-chatops-can-revolutionize-your-business.html
  9. ChatOps – Managing Operations in Group Chat: https://victorops.com/ebooks/chatops-managing-operations-group-chat/
  10. Trello Pro Tips: https://trello.com/guide/pro-tips.html
  11. Why Trello Failed to Build a $1 Billion+ Business (but still came close): https://blog.usejournal.com/why-trello-failed-to-build-a-1-billion-business-e1579511d5dc
  12. Atlassian acquires Trello for $425M: https://techcrunch.com/2017/01/09/atlassian-acquires-trello/
  13. Atlassian buys Trello for $425 million, expands collaboration portfolio: http://www.zdnet.com/article/atlassian-buys-trello-for-425-million-expands-collaboration-portfolio/
  14. Bring the power of a visual perspective to your team: https://www.atlassian.com/software/trello
  15. Mark A Trello Card As Done (And Drop The Mic On That Task): https://blog.trello.com/mark-a-trello-card-as-done
  16. Archiving and deleting cards: help.trello.com/article/795-archiving-and-deleting-cards
  17. Getting channel ID for channels in Teams?: https://powerusers.microsoft.com/t5/Building-Power-Apps/Getting-channel-ID-for-channels-in-Teams/td-p/154688
  18. Microsoft Flow Learning Resources: https://flow.microsoft.com/en-us/blog/microsoft-flow-learning-resources-materials/
  19. Migrate from Slack to Microsoft Teams: https://docs.microsoft.com/en-us/MicrosoftTeams/migrate-slack-to-teams
  20. Quick Guide -- Slack to Microsoft Teams Migration: https://www.avepoint.com/blog/microsoft-teams/microsoft-teams-slack-migration-guide/
  21. How to connect Slack and Microsoft Teams channels: https://medium.com/the-message-io-dispatch/how-to-connect-slack-and-microsoft-teams-channels-347ab5d0227d
  22. Are Slack messages really private? Here’s what to know: https://www.mic.com/p/are-slack-messages-really-private-heres-what-to-know-18715126
  23. Introduction to Lync Meeting room: http://support.office.com/en-us/article/Introduction-to-Lync-Meeting-room-662D2280-FBA3-4BD9-B577-B5EE8898D35D?ui=en-US&rs=en-US&ad=US&fromAR=1
  24. Yammer strengthens team collaboration through integration with Office 365 Groups: http://blogs.office.com/2016/09/26/yammer-strengthens-team-collaboration-through-integration-with-office-365-groups/
  25. Document Collaboration Features in Yammer: https://technet.microsoft.com/en-us/library/document-collaboration-features-in-yammer.aspx
  26. SharePoint, Yammer, Lync & Persistent Chat - How does it all fit together?: https://www.mindlinksoft.com/blog/bid/72188/SharePoint-Yammer-Lync-Persistent-Chat-How-does-it-all-fit-together
  27. Microsoft's Lync becomes 'Skype for Business': http://www.theregister.co.uk/2014/11/12/microsofts_lync_becomes_skype_for_business/
  28. Skype for Business SDK: https://ucwa.skype.com/
  29. Get started with Microsoft Teams app development: https://github.com/MicrosoftDocs/msteams-docs/blob/master/msteams-platform/get-started/prerequisites.md
  30. How to Create a Slack Bot: https://dzone.com/articles/creating-a-slack-bot
  31. How to Supercharge Slack for Powerful Workplace Collaboration (using Slack): https://www.sitepoint.com/supercharge-slack-powerful-workplace-collaboration/
  32. HipChat/Stride to Slack migration guide: https://www.atlassian.com/partnerships/slack/migration
  33. Notify a channel or workspace: https://get.slack.help/hc/en-us/articles/202009646-Make-an-announcement
  34. Slack Best Practices from LiveChat Team: https://www.livechatinc.com/blog/slack-best-practices-livechat-team/
  35. Slack keyboard shortcuts: https://get.slack.help/hc/en-us/articles/201374536-Slack-keyboard-shortcuts
  36. The Unexpected Design Challenge Behind Slack’s New Threaded Conversations: https://www.fastcompany.com/3067246/the-unexpected-design-challenge-behind-slacks-new-threaded-conversations
  37. Morning Slack digest of Open Jira issues: https://community.atlassian.com/t5/Jira-Core-articles/Morning-Slack-digest-of-Open-Jira-issues/ba-p/1266568
  38. Incoming Webhooks integration: https://slack.com/intl/en-ca/help/articles/115005265063-Incoming-webhooks-for-Slack
  39. Outgoing Webhooks integration: https://api.slack.com/legacy/custom-integrations/outgoing-webhooks
  40. Slack - Event API (30k/hr rate limit): https://api.slack.com/events-api#rate_limiting
  41. Guide to Slack import and export tools: https://slack.com/intl/en-ca/help/articles/204897248-Guide-to-Slack-import-and-export-tools
  42. Salesforce deal to buy Slack expected to be announced Tuesday after market close: https://www.cnbc.com/2020/11/30/salesforce-deal-to-buy-slack-expected-to-be-announced-tomorrow.html
  43. Slack Is the Right Tool for the Wrong Way to Work : https://www.newyorker.com/culture/cultural-comment/slack-is-the-right-tool-for-the-wrong-way-to-work
  44. Stride Twitter post: https://twitter.com/goldsmithsteve/status/905788256066953216
  45. Introducing Stride: https://blog.stride.com/introducing-stride-19e9f94c0629?jobid=102678109&subid=1242378284
  46. Apply for the Stride API early access program: https://developer.atlassian.com/blog/2017/09/apply-for-the-stride-api-early-access-program/
  47. Stride REST API reference: https://developer.atlassian.com/cloud/stride/rest/
  48. Building apps for Stride: https://developer.atlassian.com/cloud/stride/integrating-with-stride/
  49. Getting started with your first app: https://developer.atlassian.com/cloud/stride/getting-started/
  50. FAQ -- Stride billing and accounts: https://confluence.atlassian.com/stride-documentation/faq-stride-billing-and-accounts-937165568.html
  51. Atlassian exits business communications space, surrenders to Slack: https://www.cnbc.com/2018/07/26/atlassian-surrenders-slack.html
  52. Atlassian + Slack: https://slackhq.com/atlassian-and-slack-partnership
  53. Announcing our new partnership with Slack: https://www.atlassian.com/blog/announcements/new-atlassian-slack-partnership
  54. 7 super fresh ways to use HipChat: http://blog.hipchat.com/2017/01/04/7-fresh-ways-to-use-HipChat/
  55. What is ChatOps? A guide to its evolution, adoption & significance: https://blog.hipchat.com/2016/02/05/chatops-guide-evolution-adoption-significance/
  56. hipchat-notifications-to-slack: https://github.com/agerlic/hipchat-notifications-to-slack
  57. Inside Atlassian -- stand-ups for distributed and co-located teams: https://www.atlassian.com/blog/agile/standup-atlassian
  58. Goodbye HipChat — Slack and Atlassian Team Up on Chat Software: https://www.bloomberg.com/news/articles/2018-07-26/slack-and-atlassian-team-up-to-take-on-microsoft-in-chat-software
  59. Online Collaboration Tools -- Slack vs Basecamp vs Trello vs Asana vs Teamwork vs Wrike & More!: http://www.werockyourweb.com/slack-vs-basecamp-vs-trello-vs-asana-vs-teamwork/
  60. Compare Slack vs. HipChat: http://comparisons.financesonline.com/slack-vs-hipchat
  61. Slack Vs Hipchat: https://fabriceleven.com/business/slack-vs-hipchat/
  62. Yammer vs. Lync vs. HipChat: http://grasshopper.com/resources/tools/internal-communication-tools-yammer-lync-hipchat/
  63. No way to delete a user (in Stride, well now you can with Atlassian MyID)?: https://jira.atlassian.com/browse/STRIDE-1514
  64. Generating a Java REST Client for Confluence Cloud: https://blog.developer.atlassian.com/generating-a-java-rest-client-for-confluence-cloud/
  65. Create Page In Confluence Via Rest API using Java: https://stackoverflow.com/questions/41308066/create-page-in-confluence-via-rest-api-using-java
  66. Maven Central -- Atlassian Confluence - Java APIs/libs (com.atlassian.confluence): https://mvnrepository.com/artifact/com.atlassian.confluence
  67. How to Drive Confluence Adoption: https://www.atlassian.com/company/events/summit-europe/watch-sessions/2017/teams-innovation/how-to-drive-confluence-adoption
  68. Technical Documentation in Confluence – Driving Wiki Development: https://www.atlassian.com/blog/archives/technical-documentation-in-confluence-driving-wiki-development
  69. Is it possible to find all pages created or edited by a specific user in Confluence?: https://community.atlassian.com/t5/Confluence-questions/Is-it-possible-to-find-all-pages-created-or-edited-by-a-specific/qaq-p/73567
  70. Confluence Security Advisory - 2021-08-25: https://confluence.atlassian.com/doc/confluence-security-advisory-2021-08-25-1077906215.html
  71. US Cybercom says mass exploitation of Atlassian Confluence vulnerability 'ongoing and expected to accelerate': https://www.zdnet.com/article/us-cybercom-says-mass-exploitation-of-atlassian-confluence-vulnerability-ongoing-and-expected-to-accelerate/
  72. Jenkins project Confluence instance attacked: https://www.jenkins.io/blog/2021/09/04/wiki-attacked/
  73. Jenkins struck by 'Confluenza' as US Cyber Command warns Atlassian flaw 'cannot wait': https://www.theregister.com/2021/09/06/jenkins_confluence_compromised/
  74. wikipedia: Sharepoint
  75. OneDrive file storage API overview: https://docs.microsoft.com/en-us/graph/onedrive-concept-overview
  76. Use the Microsoft Graph API: https://docs.microsoft.com/en-us/graph/use-the-api
  77. Office 365 and SharePoint Online API Guidance for Developers: https://www.avepoint.com/blog/sharepoint-hybrid/office-365-and-sharepoint-online-api-guidance-for-developers/
  78. Sharepoint API - How to Upload files to Sharepoint Doc Library from ASP.NET Web Application: https://stackoverflow.com/questions/279429/sharepoint-api-how-to-upload-files-to-sharepoint-doc-library-from-asp-net-web
  79. Upload a file into document library using REST API in SharePoint 2013 / Online: https://sharepointmates.com/2017/07/20/upload-a-file-into-document-library-using-rest-api-in-sharepoint-2013-online/
  80. Upload a file by using the REST API and jQuery: https://docs.microsoft.com/en-us/sharepoint/dev/sp-add-ins/upload-a-file-by-using-the-rest-api-and-jquery
  81. Microsoft Graph SDK (JAVA): https://developer.microsoft.com/en-us/graph/get-started/java | SRC
  82. DOWNLOAD all 60 of HipChat's favorite: https://www.dropbox.com/sh/5vvo7m9t43u64dz/AACbjghIft_iZsfDJixnfipva?dl=0

See Also

Agile | SOA | Chat | CMS | IaaS | PaaS | CaaS | Web Service | Telecommuting | Videoconferencing